Error 500

Saludos

estoy tratando de sincronizar unos formularios que realice en modo offline cuando conecto red y voy a sincronizar me sale le siguiente error me pueden ayudar por favor gracias

request failed with status 500

Hi Servicio_Cliente_comunicaciones,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, our Developer Team are already aware of the issue and are currently working on it to resolve it at the soonest possible time. Once updates are available, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

Hi Servicio_Cliente_comunicaciones,

I just tested it again on my end and the issue is now resolved. Could you check it out on your end?

Give it a try and let us know how it goes.

Saludos,

acabo de realizar pruebas y me sigue saliendo el mismo error 500, no me deja sincronizar la información

Hi Servicio_Cliente_comunicaciones,

Can you record a video that shows what is happening on your end, so we can try doing the same thing from our end to see if we can replicate the issue? You can use Loom as your screen recorder, but you can also use any other platform and then upload it to Google Drive or any other platform, so we can watch it.

Once we hear back from you, we can move forward with a solution.