Hola quiero reportar un error en los pdf con imagnees adjuntos.

  • digitalfumysam
    Fecha de consulta 2 de octubre de 2024, 9:34

    hola estoy teniendo errores con la carga de imágenes y la firma. este es el link del formulario, son los últimos 2 envío.

    https://form.jotform.com/242046522664656

    evidencia.

    Hola quiero reportar un error en los pdf con imagnees adjuntos Screenshot 30

    y en este igual.

    https://form.jotform.com/242334765352659


    Hola quiero reportar un error en los pdf con imagnees adjuntos Screenshot 41


  • Joshua_T Jotform Support
    Fecha de respuesta 2 de octubre de 2024, 9:54

    Hi digitalfumysam,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, we had an issue with the uploaded images being broken, but this has already been resolved. I cleared your form's cache to remove the piled-up cache in your forms. If the issue continues, please allow us to access your account, so we can investigate it. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

    1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

    2. In the small window that opens, click on Settings.

    Hola quiero reportar un error en los pdf con imagnees adjuntos Screenshot 30

    3. In the panel on the left, click on the Security tab.

    4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

    Hola quiero reportar un error en los pdf con imagnees adjuntos Screenshot 41

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.