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Francis CorderoFecha de consulta 17 de septiembre de 2024, 12:17
su apoyo habilitando la cuenta
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Sidharth Jotform SupportFecha de respuesta 17 de septiembre de 2024, 12:59
Hi Francis,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.
We appreciate your patience while we work on a solution.
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Sidharth Jotform SupportFecha de respuesta 17 de septiembre de 2024, 13:14
Hi Francis,
Your account was suspended because you’ve got a form named Solicite su crédito al instante con Banco LAFISE that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.
I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.
Reach out again if you need any other help.
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BLNI_fcorderoFecha de respuesta 17 de septiembre de 2024, 13:16
Muchas gracias por su apoyo Sidharth