How to change the upload size limit?

Hola,

Necesitamos su ayuda con el sgte inconveniente:

Actualmente el peso de los archivos que los clientes nos adjuntan, por ejemplo, al enviar su C.I. o D.N.I. superan el limite máximo. Y queremos asegurarnos de que no se puedan adjuntar documentos que excedan los 10 MB permitidos. Aunque actualmente solo permitimos dos archivos para evitar exceder el límite, pero seguimos recibiendo archivos que superan mas de los 5 MB. ¿Cómo podemos validar eso o hay alguna forma de restringir el tamaño de los archivos o de ampliar el límite permitido?

Se agradece de antemano su colaboracion.

Hello AlianzaSeguros,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again. Please note that you can set a file upload size limit to your form. Let me show you how:

1. In the Form Builder, add a File Upload element to your form or select an existing one.
2. Select the File Upload’s gear icon.
3. Go to Options at the top.
4. Turn on Limit File Size and set your desired minimum and maximum file size limit in KB.

We also have a guide about Changing the File Upload Size Limit that you can check out. Also, please take note of your available Upload Space, which you can review on this page. To learn more about your account usage and limits, check out this guide.

Give it a try and let us know how it goes.