nos llegan las emails de confirmación al correo establecido

Buenos días

Hemos detectado que no nos llegan las emails de confirmación al correo establecido.

administracion@nativelearn.com

Quedamos a espera, un saludo

Hi nativelearn,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

As for your concern, I checked the email address you provided and saw that it is in our bounce list. The bounce list is a list to which an email address is added when an email can't be delivered. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or Jotform is on your blacklist.

To avoid this, we have a guide on How to Prevent Email Bouncing Related Issues that you can check out. You could also whitelist our IP addresses to avoid emails being blocked due to any security filter, this guide will help you with that. I have requested to remove the email address from the bounce list to our relevant team, once we hear back from them, we’ll update this thread and let you know.

Reach out again if you have any other questions.

Hi nativelearn,

Thanks for your patience, we appreciate it. I just heard back from our relevant team and the email address has been removed from the bounce list.

Let us know if there’s anything else we can help you with.