aparece mi cuenta suspendida

  • jairo sanchez
    Fecha de consulta 10 de septiembre de 2024, 19:35

    Buen dia


    Me encontraba editando el orden y la informacion de las respuestas automaticas de mi formulario al correo cuando me saco de la pagina y me decia que estaba suspendida


    me encuentro configurando para poder hacer uso del programa de manera completa


    gracias

    Jotform Thread 18872571 Screenshot
  • Christine Jotform Support
    Fecha de respuesta 10 de septiembre de 2024, 20:20

    Hi Jairo,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    We appreciate your patience while we work on a solution.

  • Jairo sanchez
    Fecha de respuesta 10 de septiembre de 2024, 22:11

    Buenas noches


    No hay oroblema yo tbien uso el traductor

    gracias

    Estate atento a tu respuesta

  • Christine Jotform Support
    Fecha de respuesta 11 de septiembre de 2024, 13:19

    Hi Jairo, 

    Thanks for reaching out to Jotform Support. I checked your account, and it appears that your form Consulta was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread #18872571 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.