Firmar documentos: No se puede dibujar en el campo de firma

  • tesissatisfaccionensimulacion
    Fecha de consulta 6 de septiembre de 2024, 16:40

    Al solicitar Firma, solo permite escribir y no permite dibujar la firma

  • Aries Jotform Support
    Fecha de respuesta 6 de septiembre de 2024, 19:44

    Hi tesissatisfaccionensimulacion,

    Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned and check your Jotform Sign Document and it has an option to draw the signature. Check out my screencast below:

    Firmar documentos: No se puede dibujar en el campo de firma Image 1 Screenshot 20

    To investigate further, can you share with us a screenshot of what it looks like on your end when you sign the documents? You can follow this guide on how to post a screenshot to our support forum.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.