Out of Stock value on Product List widget

  • andreamadrigaljimenez
    Fecha de consulta 6 de septiembre de 2024, 12:10

    Por qué se muestra mi producto como "Agotado" cuando todavía tengo inventario suficiente ?? 

  • Jovito Jotform Support
    Fecha de respuesta 6 de septiembre de 2024, 14:37

    Hi andreamadrigaljimenez,

    Thank you for reaching out to Jotform Support. Our Portuguese Support are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I checked and cloned your form, and I found that the quantity of all products are set to zero. We need to add value to the stock so that the form will display the available stock of the product. Let me show you how:

    1. In Form Builder, click on the Product List Widget.

    2. Click on the shopping cart icon on the right side of the page.

    3. Under the Product tab, hover over the product and click on the pencil icon to edit.

    4. Under the Stock tab, add a value on Available Stock.

    5. Click on Save at the bottom of the page.

    Out of Stock value on Product List widget Image 1 Screenshot 30

    Check out the screencast below to see my result:

    Out of Stock value on Product List widget Image 2 Screenshot 41

    Give it a try and let us know how it goes.

  • andreamadrigaljimenez
    Fecha de respuesta 6 de septiembre de 2024, 20:00

    Gracias por su respuesta pero vieras que ya estaban incluidos los montos de las cantidades de un momento a otro todos se pusieron en 0

  • Arghya Jotform Support
    Fecha de respuesta 7 de septiembre de 2024, 2:37

    Hi andreamadrigaljimenez,

    When I checked your form, I saw that there is no quantity added to your products. I understand the issue, keep in mind that after entering your quantity you need to click on Save at the bottom. If you don't save the settings after entering your quantity, it will lose the data when you try to add quantity to another product. Let me show you how:

    1. In Form Builder, go to Product List element.
    2. Click on Shopping cart icon.
    3. Now click on Pencil icon on a product and go to Stock tab.
    4. After entering the amount, click on green color Save. Once you save the settings, you will not lose the data.

    Out of Stock value on Product List widget Image 1 Screenshot 20

    You can check out this guide for more information. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Give it a try and let us know if you need any help.