Não foi possível receber notificação do aplicativo Jotform para dispositivos móveis

Buenos días,

Siempre cuando se ha enviado un nuevo formulario he recibido una notificación de la app Jotform en mi móvil (iphone 15 Pro).

Desde hace alguna semana no me notificaba algunos formularios, y desde la última actualización ya no recibo ninguna.

Y borrado la app varias veces y nada, tengo el dispositivo en la última actualización.

Tampoco he cambiado los ajustes dentro de los formularios, siempre tengo activa la opción de notificación móvil.

Le ha pasado a más clientes?

Muchas gracias y un saludo.

Hi ceramaedu,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to receive notifications when someone fills out your form, please make sure that the Jotform mobile app's notification feature is turned on. Let me walk you through how to turn check it:

1. In the Jotform App, click the Gear icon in the upper right corner.

2. Select the Notifications.

3. Make sure that the New Submissions Notification is toggled On.

Additionally, make sure that the Jotform mobile app is updated on your iPhone.

Give it a try and let us know how it goes.

Hola,

Ya tengo comprobado lo que me indicas y sigue sin llegar las notificaciones.

En anteriores versiones de la app no había este problema.

Adjunto pantallazos.

Muchas gracias y un saludo.

Hi ceramaedu,

Can you try to uninstall then reinstall the application? Please make sure that all your offline submissions had been sync, as if it's not sync and the app is uninstalled, the offline submissions will also be deleted.

Let us know if you need more help.