Error en email de resumen

  • ASPSLRC
    Fecha de consulta 5 de septiembre de 2024, 13:30

    Hola

    Me pueden apoya ya van dos veces que hago el resumen y me marca el mismo error .

    https://www.jotform.com/es/myapps/

    Error en email de resumen Image 1 Screenshot 40

    Error en email de resumen Image 2 Screenshot 51Error en email de resumen Image 3 Screenshot 62

  • Gaud Jotform Support
    Fecha de respuesta 5 de septiembre de 2024, 14:09

    Hi Lic Francisco Javier Soto Ornelas,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I've checked the screenshot you shared. I've cleared your form caches. Can you please delete the existing digest email for your app? Let me show you how:

    1. Select the My Apps option when you open My Form's page.
    2. Select the App for which you created a digest email.
    3. Click on the More option from the right side.
    4. Bring your cursor on the Digest Email, and choose Delete Digest Email. That's it.

    Error en email de resumen Image 1 Screenshot 20

    Give it a try and let us know how it goes.

  • ASPSLRC
    Fecha de respuesta 5 de septiembre de 2024, 15:44

    Eso ya lo habia hecho el problema es que es muy largo y me toma mucho tiempo personalizarlo , lo intentare de nuevo espero funcione

  • Cyrus Jotform Support
    Fecha de respuesta 5 de septiembre de 2024, 16:03

    Hello Lic Francisco Javier Soto Ornelas,

    I understand that you've already tried deleting and reconfiguring the digest email. But, if the issue persists after trying it again, you can share us your console log report and we'll do some more testing to see what's going on. We’ve got a guide here that’ll show you how to do that.

    As soon as we hear back from you and have a better idea of what’s going on, we’ll be able to come up with a solution.