¿A qué hora se reinicia mensualmente?

Buen día,

Tengo un problema, hoy es 5 de septiembre y veo que entre mis consumos no se reinició ninguno, que puedo hacer con esto. Estoy pensando en adquirir un plan pero necesito saber si esto va a ser un problema todos los meses?

gracias.

Hi Brenda_Paz,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, please take note that the reset will take effect at 12 midnight EST time. Currently, it is September 5, 2024, 11:15 AM EST.

Let us know if there’s anything else we can help you with.

Hi Christopher, ok, so the reset is at 12 midnight of September 6? It's that correct? And why is now displaying that until october 5 is going to reset if there's still no reset in this month?

Thanks.

Hi Brenda_Paz,

It would be midnight of September 5 EST, as mentioned previously. I can see that on your usage page, the monthly reset date has already updated to next month, since that is the case, I have manually recalculated your monthly submission data and informed our developer team regarding this discrepancy.

Let us know if there’s anything else we can help you with.

Hi,

When I check the logs, I see that the limits have been reset. It seems to be a situation caused by the time difference. In fact, your limit was reset on September 6, 00:10 AM. 

Best,