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digitalfumysamFecha de consulta 3 de septiembre de 2024, 15:32
hola estoy teniendo un problema con el registro de envio con google sheets no se registran todos los datos tengo una intermitencia de casi 20 envios no registrado.
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Christian Ice Jotform SupportFecha de respuesta 3 de septiembre de 2024, 17:59
Hi digitalfumysam,
Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
As for your concern, if you can share the link to your form, I can check it out and see what’s going on. Have you recently updated the form or made changes directly to the integrated Spreadsheet? Please note that if you change the form (add/remove/change a question) or the spreadsheet directly, the integration can break. I suggest re-integrate your form again with the Google Sheet, as this can fix the issue. Here's how:
1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
2. In the menu on the left, click on Integrations and select the Google Sheets integration.
3. Then, click on Remove Integration and then Yes, Remove!
Now, let's connect the Google Sheets Integration again:
1. While in Form Builder, circle back to Settings at the top of the page.
2. In the menu on the left, click on Integrations and select the Google Sheets integration again.
3. Now, click on the Downward Arrow icon and select your Google account.
4. Select either Create a New Spreadsheet or Use an Existing Spreadsheet, and then choose your form fields.
5. Click on Save, and that's it, you're done.
If you select Create a new spreadsheet, a new spreadsheet will be created in your Google account, where submissions will be collected. If you select Use an existing spreadsheet, submissions will be collected in the spreadsheet you choose, which is already connected to your Google account. We also have a guide about Google Sheets integration that you can check out.
Reach out again if you need any more help.