Another question: How do I register a Gmail email if I want to leave it as the one who sends the email?

Another question: How do I register a Gmail email if I want to leave it as the one who sends the email?

Hi Fumysam,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you explain a bit more about what you want, so I can get a better idea?Once we hear back from you, we'll be able to move forward with a solution.

que datos debo poner aqui cuando es un correo gmail para registrarlo

Hi Fumysam,

Sure, I can help you change the Notification sender email address using Gmail SMTP. But before I do that, you'll also need to make sure that before setting a password for your app, you enable two-step verification. You can check out how to do that here. Once that's done, this is how you set up that email address:

1. Click here to sign in to your Google Account and access the App Passwords.

2. On the page that opens, click on the input field and enter a custom name for your new app password. For example, Jotform.

3. Now, click on the Create button.

4. Copy and save the password to your computer, and click on Done.

It is very important that you save the password to your computer so you can use it again later. If you don't save it, you'll have to generate a new one again because Google doesn't let users view their passwords after they click the Done button.

Now, to add the Sender email:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page.

2. Then, from the menu that opens, click on Settings.

3. Click on the Add Sender Email button.

4. Now, enter the information as you see below:

5. When you're finished, click on the Test Email button to make sure that everything is working. If it works, click on Save Email. If not, please check the details again and correct any errors.

You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

Give it a try and let us know if you need any help.

Hice lo que me indico pero no funciono.

Hi Fumysam,

 SMTP Authentication Error is due to incorrect credentials. You need to check your login credentials and try again. It's important to note that you need to use the password generated by the password app, and not your Jotform password. I can help you change the Notification Email address. Let me show you how:

1. Click here to sign in to your Google Account and access the App Password Generator.

2. Now, in the apps list, click on Mail.

3. Now, click on Other in the device list.

4. Then, enter your Custom Name, such as Jotform.

5. Now, click on the Generate button.

6. Next, Copy and Save the password to your computer.

7. Finally, click the Done button.

It is very important that you save the password to your computer so you can use it for later. If you don't save it, you'll have to regenerate a new one because Google doesn't let users view their passwords after they click the Done button.

Once done, try setting up SMTP again by following the steps provided above.

Give it a try and let us know how it goes.