Mi cuenta fue suspendida.

soy director de un gimnasio y solo quiero tener mi contrato en formato digital para que se pueda firmar de forma facil, no hay nada ilegal en el

Hi Jordi,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your account was suspended because you’ve got a form named CONTRATO PREMIER PDF IMPRIMIR that’s breaking our Terms of Use by collecting credit card information in plain text fields. In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature.

I’ve gone ahead and deleted the offending Sign Document and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.