Download PDF: Photos are not showing when downloading the reports.

Las fotografías ya no se están viendo reflejadas al descargar los reportes PDF. Deberían aparecer abajo de observaciones, pero solo en la plataform

Hi reporteshfr2,

Thanks for using Jotform. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, When I cloned and tested your form, the same thing happened to me for Fotografia 3. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

• In Form Builder, hover your mouse over the element that has the title Fotografia 3 and click on the Trash icon next to the field.
• Click on the Delete Field button on the pop-up page that opens after.

• In Form Builder, click on the Add Form Element menu on the left side of the page.
• Under the Widgets tab, search for the Take Photo widget and add it to your form.

Check out the screencasts below to see my results:

Let us know if you need any other help.

Lamentablemente el error persiste, al momento de descargar el reporte en un formato PDF las fotografías no aparecen, ni se ven reflejadas en el mismo. Cuando un reporte es llenado por el personal, ellos las adjuntan y en la plataforma se visualizan correctamente bien, pero si quiero guardar el archivo en formato PDF no aparecen, pareciera que ni la casilla de las fotografías existiera.

Realice lo recomendado, elimine el widget de fotografía, pero elimino todas las fotografías de los reportes y no funciono nada, por eso en la actualidad tengo un apartado para subir archivos porque el widget de fotografía falla tanto para cargar como par verlo reflejado en el archivo PDF.

No se si es la plataforma, el widget o algún código interno que no esta permitiendo la previsualización de las fotografías en la plataforma como al momento de descargarlo como un PDF

Hi reporteshfr2,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I noticed that your PDF Document wasn't updated. Let me show you how to do it: 

1. In Form Builder, click on Form Builder option in the upper-left corner of the screen.
2. Select PDF Editor option in the pop-up window.
3. In PDF Editor, click + New PDF on the upper-left side of the screen.
4. A pop-up window will appear, click on Use Default Layout.
5. A New Document will be created. Next, click on PDF Editor option in the upper-left corner of the screen.
6. Select Tables option in the pop-up window.
   
   
7. In Jotform Tables, click on Download all on the right side of the screen.
8. A pop-up window will appear, click on New Document(You must select the newly created document) to download the PDF Document.

Check out the result:

You can check out this guide about How to Create or Edit Your PDF Submission Report.

Give it a try and let us know how it goes.