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rommeltobiasFecha de consulta 27 de agosto de 2024, 18:25
Se están llenando formularios en una zona donde hay problemas de señal, se han realizado 50 pero en la tablas solo aparece 1, ya tiene mas de 40 minutos que se realizaron.
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Mary Eden Jotform SupportFecha de respuesta 28 de agosto de 2024, 1:23
Hello Rommel,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, could you please confirm if you filled out an offline form on your Jotform Mobile App? If this is the case, please note that the reason they have not yet synced in the Jotform Tables is most likely due to an unreliable internet connection. To ensure that these submissions are received in your Jotform Tables, please get connected to a reliable internet connection and manually sync them. Let me show you how it's done:
1. On your My Forms page, tap on the Gear icon in the top right corner of the screen to open Settings.
2. Once in Settings, scroll down the list and tap on Sync Your Data.
Give it a try and reach out again if you have any other questions.