Envíos en blanco después de intentar cambiar el servidor de datos.

En el siguiente formulario https://form.jotform.com/242082940180350 tenia envíos con datos, de un día para otro siguen los envíos pero los datos están vacíos. Podéis mirar que ha pasado ??.

Hi lucussolispadel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish , let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, we have checked your submission table, from July 31 to August 23 there is no data listed, but there is a submission ID. Can you confirm if you're trying to edit your submission data?

I also cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Take a look at the screenshot below to see my results:

I've cleared your Form Caches to see if that will make changes to your form, please try to do a test submission if the issue still persists.

Give it a try and let us know how it goes.

El formulario funciona correctamente, pero todos los datos de los envíos que tenia anteriormente se han borrado, solamente queda el envío en blanco. Hace dos días cambie ubicación donde se guardan los datos y puse Europa, es posible que el error venga por ahí ???

Gracias

Hi lucussolispadel,

I checked your form and see that the submissions are empty, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi Lucus,

I checked your account and see that the data server migration is complete. Please check the data again on your tables and they should be present now.

Reach out again if you need any help.

Siento decirle que los registros están pero que siguen estando vacíos. Esos registros son importantes, quieres decirme que se han perdido por una migración de datos que no ha funcionado ???

Hi Lucus,

We've heard back from the developers that the data has already been added to your Submission Table. Please try the following troubleshooting:

1. Log out and log back into your account.
2. Clear your Browser's Cache and Cookies.
3. Try using a different browser, or a different device.

Give it a try and let us know how it goes.

Sigue igual, los envíos están pero están vacíos. Puedes tú mismo comprobarlo abriendo el formulario INSCRIPCIONES TEMPORADA 2024/2025. Es urgente solucionar este problema.

Hi Lucus,

I informed our developers about this. Once we hear back from them, we will circle back to this thread to let you know.

Thanks for your patience and understanding.

Hi Lucus,

Thanks for your patience and understanding while we are looking into this. We've just heard back from our developer team, and they explained that; it is not possible to recover the data since it is not available in backups.

Let us know if there’s anything else we can help you with.