CANCELAR SUSCRIPCIÓN

Buenas noches quiero camcelar mi suscripción.

Hi Jose,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. Note that Jotform's subscriptions are recurring and they will automatically renew and charge you on the same date as the original purchase unless you cancel. Since the last payment was made within our 30 days money back-guarantee, we have canceled the subscription immediately and issued a refund. The refund will be credited to your account within 5 - 7 business working days.

Let us know if you have any other questions.

Quiero cancelar la suscripción, que procedimiento debo hacer

Hi JoseEnrriqueZambrano,

I checked your account and see that you're already in the Starter (Free) Plan, meaning it will no longer incur future charges. Are you referring to deleting your account? If so, you can delete your account, but keep in mind that it will also delete all of your forms and data. Let me help you do it:

1. On your Account Settings, scroll down and click on Delete My Account.

2. Now, in the pop-up warning window, click on Yes, Delete.

3. Then, enter your account password and click on Verify. That's it.

Let us know if you need any other help.