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info@olbax.comFecha de consulta 14 de agosto de 2024, 17:08
durante varios años el siguiente formulario me trae problemas
https://eu.jotform.com/build/210544443693658/publish
50% aveces funciona bien y otro 50% deja de funcionar
el formulario genera mas de 4 dcoumentos en pdf
pero hay montos que no llega ningun correo probando cun multiples correos
pienso que tiene que ver con la cpu ,memoria o algo similar
solicito una solucion inmediata
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Joshua_T Jotform SupportFecha de respuesta 14 de agosto de 2024, 17:49
Hi info@olbax.com,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, there was a reported issue about the email notifications not being sent earlier, but it has already been resolved. I cleared your form's cache to remove the piled-up cache in your form. Can you send a test submission to see if you encounter the same problem?
Once we hear back from you, we can move forward with a solution.