Suspensión de cuenta: Tarjeta fraudulenta

HOLA, MI CUENTA HA SIDO SUSPENDIDA, ESTABA CAMBIANDO PLAN Y TARJETA Y ME SUSPENDIERON LA CUENTA.

Hi Maria,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Perfecto, por favor solicitarme la mayor cantidad de antecedentes.

Hi Maria,

Perfect. I will escalate it to the correct department and I'll get back to you with more information as soon as possible.

We appreciate your patience while we work on a solution.

Por favor, es una herramienta laboral de una empresa y la necesito operativa hoy. Gracias

Hi Maria,

I just received the response from the relevant department and your account is now active again.

Reach out again if there’s anything else we can do for you.