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abaelardusFecha de consulta 8 de agosto de 2024, 20:52
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Rene Jotform SupportFecha de respuesta 8 de agosto de 2024, 21:00
Hi Abaelardus,
Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I checked the account associated with the moisestoreto540@gmail.com email address and it is showing as a guest account. I also checked the account connected to the IP address that you're currently using and it is showing as active. To better assist you, can you please share with us the username, email address, or the link to a form that was created from the account that you're referring to?
Once we hear back from you, we'll be able to help you with this.