Getting an error upon submitting the form

  • LPN92
    Fecha de consulta 6 de agosto de 2024, 3:10

    Bonjour,


    Mes formulaires :
    1. PRISE DE SERVICE ACCREDITATION

    2. FIN DE SERVICE ACCREDITATION


    Lorsque l'on soumissionne cela donne une erreur " 502 MAUVAISE PASSERELLE"

    C'est très urgent,



    merci

    Jotform Thread 17632693 Screenshot
  • Mary Eden Jotform Support
    Fecha de respuesta 6 de agosto de 2024, 3:17

    Hello Leblog,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your issue, our developer Team is aware of this, and they are working on it right now. We'll let you know as soon as they get it fixed. 

    Thanks for your patience and understanding, we appreciate it.


  • Mary Eden Jotform Support
    Fecha de respuesta 6 de agosto de 2024, 3:49

    Hello Leblog,

    We have received confirmation that this issue has been fixed. Could you please check and confirm that it is now working on your end?

    Keep us updated and let us know if you need any more help. 

  • LPN92
    Fecha de respuesta 7 de agosto de 2024, 5:57

    Oui c'est tout bon merci beaucoup