Urgente. No entiendo porque han suspendido mi cuenta.

De repente se ha suspendido mi cuenta sin ningún sentido, por tanto esto retrasa todo mi trabajo, solicito su reactivación inmediata por favor, necesito acceder a mi cuenta para no retrasar los pedidos a mis clientes.

Gracias

Hi Sofia,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your question, when I checked your account, I noticed that it is suspended due to phishing. One of your forms, which ID is 242072518650352, violates Jotform's Terms of Use. When I checked the form, I noticed that some fields ask for private information like Identity Number. If you allow us to remove these personal information on your form, we'll delete these fields and will be able to activate your account.

Once we hear back from you, we'll be able to move forward with the issue.

Its fine for me that you remove those parts of my form. I didn't know about your terms, but I want to reactivate the account as soon as possible please.

Thanks a lot.

Hola Sofía,

Hemos eliminado los campos conflictivos y reactivado tu cuenta. Por favor intenta iniciar sesión nuevamente.

Déjanos saber si hay algo más con lo que podamos ayudarte.