A que se refiere con esta foto?

Buenos días,

Ayer por la tarde, al acceder a la sesión de jotform, nos encontramos con este mensaje.

¿A que se refiere? Apreté a remover, ¿estará solucionado el problema?

Hi Antea,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help with your question. I've reviewed your Draft Board of WW LONDON CONFERENCE - Auren & Antea form, and it is working fine. If you are talking about another form, can you please share URL with us. This guide will show you how to do that. It is also suggested if you can share the screenshot of an issue. We also have a guide about How to Post Screenshots to Our Support Forum that you can check out.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

I wanted to know if this issue is solved, we clicked the remove option. What did this mean?

Hi Antea,

I've reviewed your email ID:info@antea-int.com and found it has been removed from bounce list. This usually happens when Jotform encounters errors while attempting to send emails to a specific address. To prevent this from happening in the future, I recommend reaching out to your email provider and asking them to whitelist Jotform's IP address. This ensures smooth email delivery and helps avoid future instances of your email being added to the bounce list. This guide will provide you more information about IP addresses.

Give it a try and let us know how it goes.