No puedo enviarlo, mi formulario a veces se atasca

  • Ricardo_webmaster
    Fecha de consulta 23 de julio de 2024, 9:51

    Hola, buen dia les comento una observacion que varios clientes me estan diciendo sobre mi formulario:

    https://form.jotform.com/231885007672662

    Que al momento de completarlo se queda trabado al enviar o se queda pensando. Sin embargo recibo constantemente leads pero claramente tiene que haber alguna falla ya que son varios que me han comentado lo sucedido.

    Podrian chequear por favor?

    Jotform Thread 17177661 Screenshot
  • Chris_L Jotform Support
    Fecha de respuesta 23 de julio de 2024, 10:03

    Hi Ricardo,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my result:

    No puedo enviarlo, mi formulario a veces se atasca Image 1 Screenshot 20

    Like what you see in the screencast, I was able to submit the form without any issues. Is your form embedded on a website? If so, can you share the link to your website? Will you also allow us to submit a test submission to your form?

    Once we hear back from you, we'll be able to help you with this.

  • Ricardo_webmaster
    Fecha de respuesta 23 de julio de 2024, 10:27

    El formulario esta enlazado dentro de la web https://mhtravelagencyweb.com/


  • Joeni Jotform Support
    Fecha de respuesta 23 de julio de 2024, 11:06

    Hi Ricardo,

    When I tried to access your embedded website and could see that I was blocked due to security reasons. Take a look at the screenshot below:

    No puedo enviarlo, mi formulario a veces se atasca Image 1 Screenshot 20Let us know if you have any other questions.

  • Ricardo_webmaster
    Fecha de respuesta 23 de julio de 2024, 14:04

    desde que pais se estan conectado?

  • Joeni Jotform Support
    Fecha de respuesta 23 de julio de 2024, 15:02

    Hi Ricardo,

    We Jotform Support are from diverse around the world places.

    Let us know if you have any other questions.