El Widget compra de boletos: ya no se integra correctamente con las hojas de calculo de Google.

Hola.

El Widget "compra de boletos" ya no se integra correctamente con las hojas de calculo de Google, una función que antes si la hacia sin problemas, mostrarte la información grabada en los widgets, pero ahora no.

En este caso, el Widget llamado "compra de boletos", al momento de realizar la integración con una hoja de calculo de google, ya directamente ni te muestra el campo donde esta funcionando el widget (adjunto capturas de pantalla para hacerme entender mejor)

¿Pueden ayudarme? o bien al menos, revirtiendo si es posible, para mi usuario, la interface de integración de jotform a la versión anterior, que si funcionaba, si me mostraba información de los widgets en la hojas de calculo sin problemas.

Gracias por la ayuda,

Hi iglesianazarenocali,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

About the issue, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hello, thanks for the answer, is not problem for me recieve support in english, if oyu can help me soon as possible. so many thanks.

Hi iglesianazarenocali,

I cloned your form and tested it to see if I could replicate the issue, but it seems everything was working properly. Check out the screencast below to see my results:

I have cleared your form caches. Can you go ahead and try it again? If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?  You can share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to help you with this.

I have done what I see you did in the video and the problem, which does not appear to you, does appear to me.

When I go to perform the integration, it does not show me the fields in which I use the widget called, "first dates" and "second date" so when I integrate it with Google Sheet it does not take those fields to the spreadsheet, because technically " do not exist" for google sheets.

I show it to you in this video.

https://drive.google.com/file/d/1q5NkCG_MxQdQAf0rAcQ0mh7-MBSX3-wf/view?usp=sharing

Hi iglesianazarenocali,

Unfortunately, the Ticket Purchases order is not available on Google Sheets integration. You can use a calculation widget that can pull the value from the Ticket Purchases order to the Google Sheets. Let me show you how:

1. In Form Builder, click on the Add Form Element menu on the left side of the page.
2. Under the Widget tab, add a Calculation Widget to your form.
3. Click on the Wand icon and add the calculation as you can see below:

Check the result after updating the Google Sheet integration:

Give it a try and let us know how it goes.