¿Cómo editar la advertencia del formulario en mi formulario?

  • Matchmellow
    Fecha de consulta 14 de julio de 2024, 4:54

    Hola, en mi cuestionario cuento con el widget ''Agenda'' donde el cliente puede seleccionar una fecha.

    Cuando el cliente completa la encuesta y este día ya a sido cogido por otra persona, aparece un mensaje de error al finalizar la encuesta y entonces se pierde toda la información rellenada.

    Me gustaría saber si puedo redireccionar al cliente a ese campo para que lo modifique sin perder la información, y si no, saber como puedo modificar y editar el mensaje de error.

  • Mary Eden Jotform Support
    Fecha de respuesta 14 de julio de 2024, 7:47

    Hello Matchmellow,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, as I understand it, when someone completes your survey form and someone else chooses the same date, all of that respondent's fields are lost. Is this an issue, or is this a request? Could you please clarify so that we can provide a workaround if possible?

    When you said to redirect the respondents to the field without losing information, which fields are you referring to that you want them to be redirected? Also, let me show you how to edit your form warnings:

    1. In Form Builder, click on the Settings at the top bar menu.
    2. Then, click on the Show More Options and click on the Edit button beside the Form Warnings.
    3. Edit your preferred warnings, then click on Save Changes.
      ¿Cómo editar la advertencia del formulario en mi formulario? Image 1 Screenshot 20

    We also have a guide about How to Change Your Form Warning Messages that you can check out.

    Reach out again if there’s anything else we can help you with.

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