Tengo un problema con el envío de correos automáticos.

Hola,

Algunos usuarios llenan mi formulario y se supone debe llegarles un correo automático a su correo; sin embargo, no les está llegando nada y tampoco aparece en "spam" o "no deseados". El ejemplo que tengo es del correo: kenjimucching@gmail.com

Por favor, su ayuda,

Saludos

Hi nadadoresuni,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Are you referring to the form Solicitud de Recuperación? If not, please send us the form so we can check. I checked the email logs, and I see that the submission from the form was sent to filler. Sometimes, it takes time for the email to be sent. If the filler did not receive the email, please send us the submission ID, so we can check it on our end. I've cleared your form caches to refresh the form.

Keep us updated and let us know if you need any more help.