Ampliar espacio, sin ampliar cuenta.

Hola,

Tengo una cuenta gratuita, y estoy muy lejos de llegar a los formularios/envios mes para subir de cuenta, sin embargo he llegado el limite de MB, me gustaría saber si hay alguna forma de ampliar eso o reiniciarlo, porque de momento no se si le veo sentido a ampliar s otro plan, pero necesitaria poder recibir algun formulario más (pero serán muy pocos).

Hi lleure,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can delete submissions after downloading them to clear your upload space. Let me show you how:

1. In the Submission Table, select the rows that you want to delete.

2. Click the Delete button on the upper right section of the page.

3. Select Move to Trash.

Deleted submissions will be permanently removed from the system after 30 days, but you can permanently delete the trashed entries on your own. Let me show you how to purge them:

1. In Tables, click the main tab's vertical ellipsis icon.

2. Select the Trashed entries option.

3. In the Trash panel on the right, select the submissions or tick on the Select All checkbox to mark all entries.

4. Click the Delete Forever button.

5. Finally, click Delete in the confirmation window to purge the marked entries.

Give it a try and let us know if you need any other help.

Thank you for your message. I have followed the steps and the storage now appears to be working properly. However, when I try to open the form, it still displays that it is full. I'm not sure why this is happening. Please let me know if you have any other suggestions or if there is anything else I can do to resolve this problem.

Hi Rosa,

I've recalculated your account's usage and see that they're now below your limits. Your forms are active and can receive submissions again.

If you often find your forms reaching your limits, consider upgrading your account on the Pricing page.

Reach out again if you need any help.