¿Por qué mi cuenta está suspendida?

Buenas tardes, suspendieron mi cuenta cuando solamente es un formulario de registro y elección de horarios para un curso.

Saludos.

Hi Hernan,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Your account was suspended because you’ve got a form named Formulario that’s breaking our Terms of Use by collecting login credentials.

I've deleted the offending form and reactivated your account. You should be able to log in now.

Reach out again if you need any other help.

Muchas gracias por responder, pero aún no puedo ingresar a mi cuenta. Me sigue saliendo cuenta suspendida.

Hi Hernan,

Can you try logging in now? You should now be able to log in as your account is already active. If you forgot your password, you can do a password reset. Let me walk you through it:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account.

Reach out again if you need any other help.

Muchas gracias!!!