Eliminar tarjeta de crédito de esta cuenta

Buen día

necesito eliminar la tarjeta de crédito de esta cuenta de forma urgente 🚨 ya que la cuenta pasará a otra persona

Hello Johnny,

Thank you for reaching out to Jotform Support. Please note that since the subscription is active, the credit card information can't be removed. Please downgrade the subscription back to the Free tier, so we can have the relevant team remove the billing information.

You can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. You can also check out our guide about How to Cancel your Subscription.

Let us know if you need any more help.