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Gustavo_BarreraFecha de consulta 6 de julio de 2024, 13:37
necesito saber en que moneda se paga y si factura?
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Ericson_B Jotform SupportFecha de respuesta 6 de julio de 2024, 13:51
Hi Gustavo_Barrera,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, our pricing page is listed in USD. When you make a payment, the amount will be charged in the currency of your credit card. Therefore, if your card is in MX$, a conversion from USD to MX$ will be conducted.
As for invoicing, yes, Jotform provides invoices for its paid plans. Once you upgrade to a paid plan, you will receive an invoice detailing the charges, any applicable taxes, and the payment method used. These invoices are typically sent to the email address associated with your Jotform account and can also be accessed through your account settings. Let me show you how:
- On your My Forms page, hover your mouse over your Avatar/Profile Picture.
- Click on Settings to go to your Account Settings.
- Under Account Settings, click on the Billing tab.
- Scroll down a bit and you should be able to see the Invoices section.
- Click on the View link on each invoice to see their details.
Let us know if you have any other questions.
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Gustavo_BarreraFecha de respuesta 8 de julio de 2024, 14:15
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Alejandro Jotform SupportFecha de respuesta 8 de julio de 2024, 16:25
Hola Gustavo,
Gracias por tu respuesta. He movido tu última pregunta a un nuevo hilo para tratar los temas por separado. Puedes ver mi respuesta a través del siguiente enlace.
No dudes en hacernos saber si tienes cualquier otra pregunta.