Fallo en servidor

  • Sugarra
    Fecha de consulta 5 de julio de 2024, 12:49

    Vuelve a pasar otra vez, no se ven los envíos de formulario correctamente! Podéis arreglarlo?

  • Mary Jotform Support
    Fecha de respuesta 5 de julio de 2024, 13:59

    Hi Sugarra,

    Thanks for reaching out to us for help. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, can you send me the link to your form so I can take a look at it for you? Also, can you send us some screenshots of what’s happening? This guide will show you how to do that.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.



  • Sugarra
    Fecha de respuesta 7 de julio de 2024, 4:54

    Hello, the problem is still here! When I enter the inbox of my form RESERVA DE MESA I only see this:

    Fallo en servidor Image 1 Screenshot 20

  • Lars Jotform Support
    Fecha de respuesta 7 de julio de 2024, 10:40

    Hi Iker,

    Thank you for the screenshot. That helped me to understand what’s happening. I've been trying to replicate what I see in your screenshot, but so far I've been unable to. I've tested on desktop, and on iPhone and Android, but the submission data shows correctly each time. From your screenshot, it looks like you're accessing the Inbox from the browser of an Android device.

    It's possible that this was a temporary issue. Are the submissions still showing like this on your Android device? If the issue is still present, would you be able to check from another device as well? To see if the submissions show up like this from other devices, to see if we need to look closer at the device itself, or if it's something with the form or possible account.

    Once we hear back from you, we'll be able to move forward with a solution.