Los límites de uso de la cuenta no se actualizan en mi cuenta

Hola! Ya borre el 100% de envios de formularios, no quedo ningun envio almacenado, tambien vacie la papelera por completo. Pero sigue marcando un exceso de capacidad, me marca 2.27 GB cuando en realidad no hay absolutamente nada. Tambien marca un total de 167 envios, cuando estan todos borrados, deberia marcar 0. Debido a esto no me deja usar la cuenta, aguardo una pronta respuesta, gracias.

Ahi ya se actualizo todo correctamente, aunque no me deja usar la cuenta aun, siendo que ningun limite fue excedido.

Hi Augusto,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've cleared the form cache and recalculated the account's usage limits. Since everything is now within the usage limits, the account should now be active, and forms are also accessible. Also, please try using a different browser or incognito mode to see if the issue persists. Can you give it a try and see how it goes? 

Let us know if you need any more help.

Ahi ingresa correctamente, gracias.

Hi Augusto,

As for your other question, I've moved that to a new thread. You can check that out here.