Why are they generating extra charges on my debit card?

Buenas tardes.

Quiero que me aclaren porque tengo un cargo el dia 30 de abril de este año de $838.36 pesos y el 3 de junio otro por $838.04 pesos. Se supone que tengo el plan plata contratado. ¿Que tipo de plan tengo?

Necesito me aclaren a la brevedad gracias.

Hi vannever7,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you have the Silver Monthly subscription on your account. This means that during your initial subscription, you selected the Silver Monthly plan, which costs $49 in USD. Jotform subscriptions are auto-renewed, so the system attempted to charge your card on May 29 and May 30 for renewal, but failed to do so. A third attempt was made on June 3rd, which was successful and charged you $49 in USD. 

Let us know if you have any other questions.