REVISION ERROR VALOR COBRADO

Buenos días

por favor su ayuda con la revisión de los cobros realizados, teniendo en cuenta que la cuenta qué el pasado 20 de mayo fue aprobada el descuento educativo, y revisando los cobros en mayo y junio me cobraron el total del plan de 129 USD, por favor revisar y realizar el respectivo ajuste, quedo atento cualquier cosa

Giovanny Romero

movil +573015508391

Bogotá Colombia

Hello Giovanny,

Thank you for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have forwarded this to our Billing Department for further checking. I will circle it back to you on this thread once I hear back from them.

Thanks for your patience, we appreciate it.

Hello Giovanny,

The last payment made has already been refunded. Kindly wait for the refund to reflect your original payment source within 5-7 business days.

Reach out again if there’s anything else we can help you with.