No se realizó el cobro automático y mi cuenta ya no está activa La renovación de la suscripción falló y necesito actualizar con mi precio normal

Hola, buen día.

El sistema no pudo realizar el cobro de mi plan a mi tarjeta de crédito. Ya me aseguré de que todo funcione bien con mi tarjeta.

¿Me pueden ayudar a realizar el cobro automático con mi precio normal y reestablecer mi servicio?

Si yo intento renovarlo, me aparece otro precio más alto.

Gracias.

Hi ciberpsicologos,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, let me coordinate this with the relevant team to see what can be done to retain your Legacy pricing.

Thanks for your patience and understanding, we appreciate it.

Hi ciberpsicologos,

Thanks for patiently waiting. I just received an update from the relevant team that you can proceed in upgrading your account and retain your Legacy pricing via this link here.

Let us know if there’s anything else we can help you with.