Cuenta suspendida

Buenos días.

Me llegó una respuesta donde indica que la cuenta fue suspendida porque viola los términos. Quisiera saber cuáles términos específicamente fueron violados. Porque así a nivel general no es una respuesta clara y precisa. Se requiere saber exactamente cuál o cuales fueron los términos violados.

Por otra parte indica que tiene varios pagos bloqueados. No entiendo el por qué ya que solo se realizó un pago por 129$. Que otros cargos están asociando? Y se realizó un solo pago por ser una suscripción mensual. Decidimos ni adquirir la licencia anual.

Una vez me envíen estás respuestas específicas podré facilitar cualquier información que necesiten.

Saludos

Hi Rommel,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your issue, I understand what you’d like to do, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Hi Rommel,

Your question was actually asked and answered by another agent on a different thread. You can check that out here to see our reply.

Let us know if there’s anything else we can help you with.

Volví a escribir porque la respuesta no la consideré clara. Es muy ambigua

Hi Rommel,

As I have checked your account was suspended because of breaking our Terms of Use. The account had a few blocked payments.

To reactivate your account, we will need you to provide us with the following information:

• Your website or proof of affiliation to legitimate institutions.
• The proof that the card with which you've tried to make the payment belongs to you or your organization.

If you are ready to provide the details, please reply to this thread.

Once we hear back from you, we'll be able to help you with this.