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dgrutierrezFecha de consulta 26 de junio de 2024, 19:49
No puedo quitar esta opción por favor ayuda
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Gian Jotform SupportFecha de respuesta 26 de junio de 2024, 19:58
Hi dgrutierrez,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, are you referring to the login authentication code? If yes, I apologize but we are unable to disable the login authentication code. This was triggered because your account has been flagged for logging in to multiple devices at the same time.
Our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. It is a violation of our Terms of Use to share login credentials with other individuals and it is not possible to log in to one account on multiple devices simultaneously that is why the login authentication code is triggered.
If you need an account allowing multiple users, we encourage you to consider upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.
Alternatively, you can try our Form Collaboration feature. Please check the guides below for more details:
If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?
Let us know if you need further assistance.