-
EviannyFecha de consulta 25 de junio de 2024, 14:35
Han suspendido mi cuenta y aun no se el motivo
-
Bilal Jotform SupportFecha de respuesta 25 de junio de 2024, 14:40
Hi Evianny,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, coming back to your question. Your account was suspended because you’ve got a form named Formulario de Verificación para el Inicio de Actividades de Perforación that was tagged as phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.
I did check your form, and it looks like the tagging was a false positive, so I reactivated your account. You should be able to log in now.
Reach out again if you need any other help.