Cancelar y reembolsar suscripción

Buenos días, no recordé la fecha de cancelación de mi suscripción, este mes ya no la necesito y lamentablemente, olvide quitar mi tarjeta como forma de pago...que puedo hacer?

Israel Sierra

Hi Israel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, to request a refund for your latest invoice, open this link and complete the form. After looking into your request, you'll receive an email from our team member. When you have been refunded, your account will be downgraded back to the Starter Plan.

Existing forms and submissions will remain in your account even after your subscription has been downgraded. But when you receive new form submissions, and you have already reached the available limit as a result of the downgrade, old form submissions will be automatically deleted to make room for new one. This is because the Free Starter plan has different limits for, e.g., 100 MB upload space and 100 monthly submissions. I suggest saving and downloading already existing submission files.

Let us know if you need any more help.

Gracias, sin embargo busco un reembolso de ser posible ya que no necesito más de sus servicios

Hi Israel,

To request a refund for your latest invoice, kindly open this link and fill out the form. After the investigation of your request, you will receive an email from our dedicated team regarding the result.

Keep us updated and let us know if you need any more help.