Cuenta suspendida

Buenas tardes, con reciente cambio realizado en los formularios donde se modificó el logotipo los mismos han sido bloqueados junto con la cuenta la cual está bloqueada por motivo phishing motivo que no entiendo. Agradecía una solución, gracias.

Hi Alexis,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, and it appears that your form 220867546371058 was flagged as offering fake services. If you believe that your account was suspended in error, we’ll need you to do the following:

• Send us the URL where your form is used.
• Send us a link to your website or proof of affiliation with a legitimate institution.
• Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

Send all of these to reviewers@jotform.com with Thread# 16185841 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

In the meantime, let us know if you need any other help.