Error incidencia y envíos de correos

Hola.

Hemos publicado un formulario que de inicio ha enviado correctamente los correos pero horas mas tarde han dejado de enviarse los correos de notificación y auto-respuesta.

No hemos llegado al limite de visitas.

Hemos cambiando el remitente del correo de notificación por una cuenta SMTP y al enviar un email de prueba no nos ha llegado.

Hi Errotarena,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Let me get back to your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Our system shows you have added three emails to your Notification email. May I know, you didn't receive a notification email in a specific email or all of the emails? Also, no SMTP was found in your email settings. However, I have gone ahead and cleared your form cache. You can also check if your email is on the bounce list or not. Let me show you how:

1. Hover over your Avatar/Profile picture.
2. Click on Settings.
3. Select Settings in the menu on the left.

4. Scroll down to Bounce list and enter your email address.

5. Then, click on Check.

You can see a remove option only if the email matches the email in the account email. If you want to remove any other email address from the list, you need to contact support. Also, you can try to whitelist Jotform addresses or ask your email provider to whitelist Jotform addresses. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

Give it a try and let us know if you have any other questions.

Gracias.

Con la limpieza de cache parece que ha vuelto a funcionar el envió de correo de notificación y auto-respuesta