Cuenta suspendida

  • Anibal Hernandez
    Fecha de consulta 20 de junio de 2024, 19:04

    Buen día

    Me he creado mi cuenta en la web hoy 20/06/2024 y al intentar usarlo me dice que la cuenta esta suspendida.Cuenta suspendida Image 1 Screenshot 20

  • Gian Jotform Support
    Fecha de respuesta 20 de junio de 2024, 19:43

    Hi Anibal,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Support, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account was suspended because you’ve got a form named {form name} that’s breaking our Terms of Use by collecting login credentials.

    Cuenta suspendida Image 1 Screenshot 20I've deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.