How many devices can I be connected to at the same time?

  • diadelpapa2024
    Fecha de consulta 20 de junio de 2024, 17:09

    quiero ir revisando mi información pero me saca de la plataforma cada cierto tiempo.

  • Jefferson Jotform Support
    Fecha de respuesta 20 de junio de 2024, 17:23

    Hi diadelpapa2024,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, are you referring to accessing your Jotform account from multiple devices? You can do this, but each time you log into a new device, it will prompt you for an authentication code, which you must verify. You can access the account from there once you've verified the authentication. It's also worth noting that our standard plans (Free, Bronze, Silver, and Gold) are all individual, single-user plans. Sharing login credentials with other people is a violation of our Terms of Use. To keep your account secure, please do not share your login information with anyone. If you are referring to having a multi-user account, we recommend upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team while providing you with complete control and visibility into every team member's action. You can also open the Form URL in different devices simultaneously. This would allow you to view your form on your device without logging in. If this is not what you are referring to, can you elaborate more so we can help you better?

    Once we hear back from you, we'll be able to help you with this.