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secretariado_onlineFecha de consulta 20 de junio de 2024, 14:22
Al entrar en las tablas para ver nuestros formularios no aparecen los datos registrados en los distintos formularios.
Le ruego por favor que intenten solucionarlo porque tenemos cuestiones urgente para resolver.
Les paso una captura se ven las fechas pero no los datos, no se si estan actualizando servidores o que puede pasar...
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Eliza Jotform SupportFecha de respuesta 20 de junio de 2024, 14:58
Hi secretariado_online,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, our Developer Team is already aware of the issue and is currently working to resolve it at the soonest possible time. Rest assured, we'll circle back to this thread as soon as we receive an update from our Developers.
We appreciate your patience while we work on a solution.
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secretariado_onlineFecha de respuesta 21 de junio de 2024, 3:07
Hola,
El problema que teníamos ya parece que no existe y queda resuelto, estuvimos unos minutos sin ver el contenido de los datos en los formularios, no sé que pasaría, sabemos seguro que no era por falta de conexión...
Me gustaría que me comentasen al problema que hubo para tenerlo en cuenta para otras veces.
Quedo a la espera de sus noticias.
Saludos...
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Ravi Jotform SupportFecha de respuesta 21 de junio de 2024, 3:55
Hi secretariado_online,
Thanks for confirming that the difficulty is resolved on your end. I have reached out to our developers and asked them to let you know the reason for the difficulty you faced while accessing the data. We’ll get back to you as soon as we have an update from them.
We appreciate your patience and understanding while we’re looking into this.