Short Scrollable Terms: Checkbox is disabled after dragging the scrollbar to the bottom

Buenos días,

Por favor me ayudan con el siguiente caso que está sucediendo recurrentemente en los formularios de solicitud de crédito John Uribe y Actualización de datos, no está dejando realizar la marcación en el campo de términos y condiciones.

Se valida que no tenga ventanas emergentes bloqueadas, que toda la información esté correctamente diligenciada, que si haya desplazamiento de la barra del lado derecho hasta el final del texto y aún así no se habilita este campo.

Por favor nos ayudan validando y dando solución.

Muchas gracias. Feliz día.

Hi cbedoyag,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have cloned and reviewed the Short Scrollable Terms, and I was unable to replicate the issue on my end. Please take note that, currently, you have enabled the option Must Read all the Text as shown in the screenshot.

This means that your form users are required to scroll down to the bottom of the Shot Scrollable Terms before the checkbox is enabled, and allowing your form users to tick the checkbox as shown in the screen recording.

Give it a try and let us know how it goes.

Buenos días,

Gracias por su respuesta.

Sin embargo, se ha realizado el proceso tal cual como nos envía el vídeo y aún así no ha sido posible que se active el campo para marcarlo.

Hi cbedoyag,

I have tested my cloned form multiple times on different browser, and I was unable to replicate the issue as shown in the screen recording.

Could you share with us the browser and device you are currently using when you encounter the issue? Also, it would help us understand the issue better if you could share with us a screen recording on how you encountered the issue. You can use Loom to record your screen and share the video link here with us.

Once we hear back from you, we'll be able to help you with this.

Buenos días,

Envío link del vídeo que me solicitas

https://www.loom.com/share/27306e047ca94f519b9c6336355c7d7e?sid=adc21080-98fd-4b42-a911-f40790058cea

Quedo atenta.

Muchas gracias.

Hi cbedoyag,

I was able to replicate the issue when dragging the scroll bar and not using the mouse scroll wheel. I have gone ahead and escalated this thread to our Developer Team. Once updates are available, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

Hola,

Estaré pendiente. Muchas gracias.

buen día,

Me informan por favor que solución lograron encontrar para este caso, teniendo en cuenta que el campo de declaración de Origen y fondos no presenta ningún problema y se activa fácilmente.

Quedo atenta.

gracias.

Feliz día

Hi cbedoyag,

We have not received an update from our Develop Team. I have gone ahead and reached out to them for an update. Once we hear back from them, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

ok, muchas gracias.

Feliz día.