me suspendieron la cuenta

  • Andreh Santtos
    Fecha de consulta 17 de junio de 2024, 13:19

    Me suspendieron la cuenta posterior a crear un formulario, por toda la cara, me pueden ayudar a recuperarlo?

  • Joseph Christian Jotform Support
    Fecha de respuesta 17 de junio de 2024, 13:21

    Hi Andreh,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience and understanding, we appreciate it.

  • Joseph Christian Jotform Support
    Fecha de respuesta 17 de junio de 2024, 14:00

    Hi Andreh, 

    Your account was suspended because you’ve got a form named Forma that’s breaking our Terms of Use by collecting login credentials.

    I've deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.