Account Suspended

Hola, espero que estén bien.

Mi cuenta fue suspendida, pero no pudimos terminar de hablar sobre el reembolso de los meses que no fue utilizada.

Necesito ayuda con esto.

Hi Karen,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I reached out to the relevant team to review the suspended account. I will get back to you for an update.

Let us know if there's anything else we can help.

Hi Karen,

Thanks for waiting. According to the relevant team, the account was suspended because you disputed the subscription as per the ticket here. Please check my colleague's response to that ticket.

Let us know if there's anything else we can help.