SMTP Authentication Error

HOla, hemos recibido un email indicando un error en la configuración SMTP, pero no hemos cambiado nada y el servidor SMTP es correcto, así que no sabemos donde puede estar el error, pueden ayudarnos con este tema?

Due to a recent issue, your configured SMTP email address hola@irisnavarra.com encountered errors. As a result, the sender address has been temporarily switched to noreply@jotform.com.

Log in to your Jotform account to correct your SMTP configuration and update the sender address on your related forms.

If you have questions, post it to https://www.jotform.com/answers or send an email to support@jotform.com.

gracias

Hi Polo_Digital_Navarra_IRIS,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, usually, if you see this error message, it means the password you entered is incorrect. Remember, you need to use the password generated by the password app, not your Jotform password. Can you please confirm which email provider are you using so we can better assist you? Also, can you make sure that you have the correct credentials and test it on an SMTP test site to see if you still receive the same error?

You may also check our guides about How to Use your Gmail account as your sender email via SMTP and SMTP Setup guide for Free Email Address Like Hotmail, AOL, and Yahoo.

Once we hear back from you, we'll be able to help you with this.

Hi Lara, in english is correct for me (It'll let me improve my english).

Thanks for your response, I´ve changed he password, and i think that this could be the problem, because it was different in the platform, but i can`t send more email test for today. I'll check it tomorrow.

thanks

Juan

Double-check that you have entered the correct SMTP server, port, and encryption settings. Common ports are 587 for TLS and 465 for SSL.

Otherwise you can use SMTP server providers like SMTPget

It looks like you’re having trouble with SMTP authentication. Double-check your username, password, and server settings. Make sure SSL/TLS is enabled. If issues persist, contact your email provider for support.

Otherwise you can use SMTP server provider like iDealSMTP

Hi Juan,

I've flushed your API limit. This should let you do another test email. Can you please try it again and see how it goes?

Give it a try and let us know if you need any help.

Please verify your SMTP server, port, and encryption settings. Common configurations include port 587 for TLS and port 465 for SSL. Alternatively, consider using SMTP providers such as DigitalAka™ for reliable email delivery.